698 Responsible Gaming – Play Healthy, Live Balanced
698 supports all users in enjoying online entertainment in a healthy and responsible way. This page provides guidance, self-control tools, and important information to keep your gaming experience positive and free from harm.
698's Commitment to Responsible Gaming
698 believes that online entertainment should be a source of joy, not stress or problems. As a platform serving Malaysian users, we take this social responsibility seriously and provide a range of tools to help users play wisely.
We do not encourage excessive play. Every feature, promotion, and service on the 698 platform is designed with the safety and well-being of our users in mind. Our goal is to ensure every gaming session stays fun without negatively affecting your daily life.
If you feel that gaming is starting to have a negative impact on your life, we encourage you to use the available control tools or reach out to the 698 support team at [email protected] for assistance.
Recognise the Signs of At-Risk Behaviour
It is important to recognise early warning signs before gaming becomes a more serious problem. Please pay attention if you or someone around you is experiencing any of the following:
- Feeling compelled to play in order to relieve stress, anxiety, or sadness.
- Spending more than planned or can be afforded, including exceeding your monthly budget in MYR.
- Lying to family members or friends about your gaming activity or how much money you have spent.
- Feeling restless or irritable when unable to play.
- Chasing losses by continuing to play in an attempt to win back money lost.
- Neglecting work, family, or social responsibilities because of gaming.
- Continuing to play even when you know it is having a negative impact on your life.
Recognising these signs early is a crucial step toward getting help in time.
Set Time & Budget Limits Before You Play
Decide how long you want to play before starting a session. Set a phone reminder or timer to make sure you stop on time. Don't let time slip away unnoticed — taking regular breaks helps you stay focused and make better decisions.
Decide how much (RM) you are comfortable spending before you start playing and stick to that amount. Treat money spent on gaming as entertainment — not an investment or a source of income. Never play with money set aside for essentials.
Practical tips: Write down your time and budget limits on paper or in your phone's notes before logging in. Once those limits are reached, log out of 698 and do something else you enjoy — go for a walk, spend time with family, or pick up a hobby that clears your mind.
Self-Control Tools on 698
698 offers several self-control options that you can activate at any time through your account:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits (in MYR) to control how much can be deposited into your 698 account. These limits take effect immediately and cannot be increased without a waiting period.
- Cooling-Off Period: If you feel you need a short break, you can activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account cannot be used for gaming.
- Self-Exclusion: For those who feel they need to stop playing for a longer period, you can contact the 698 support team to request a temporary or permanent self-exclusion. This is an option we fully support, and our team will assist with the process without any judgment.
To access these features or get help, contact the 698 support team via live chat on the platform or email [email protected].
Protection of Minors
698 strictly prohibits anyone under the age of 18 from registering or using any of our platform's services. This is a non-negotiable principle and we fully support child protection efforts in Malaysia.
We encourage parents and guardians to take the following steps to protect their children:
- Do not share your 698 account login details with anyone, including underage family members.
- Use parental control software on shared devices to block access to gambling websites.
- Make sure your personal device is locked with a strong password.
- If you suspect a minor is using your account, contact the 698 support team immediately.
698 reserves the right to request age verification at any time and will close the account of any user found to be under 18 years of age.
Life Balance & Seeking Professional Help
Online gaming should be a small part of a balanced life — not the main focus. 698 encourages users to maintain a healthy lifestyle by dedicating sufficient time to family, career, physical health, and other hobbies.
Keep these principles in mind while playing:
- Only play with disposable funds that will not affect your daily needs.
- Do not treat gaming as a way to solve financial problems.
- Enjoy gaming as a relaxing pastime, not a source of stress.
- Set aside regular quality time with your family and friends.
If you need professional help, we encourage you to reach out to the mental health counselling services available in Malaysia. Seeking help is a sign of strength, not weakness. The 698 support team can also help connect you with the right resources — contact us at [email protected] or via live chat on the platform.
We are committed to supporting you every step of the way — whether towards a healthier gaming experience or the recovery steps you need.
We're Here for You – Don't Hesitate to Reach Out
Whether you have questions about account controls, want to take a break, or simply want to learn more about responsible gaming on the 698 platform — our team is ready to help.